Shipping Protection & Tipping Policy

Optional Shipping Protection

At Swift Stride Active, Shipping Protection is a completely optional add-on available during checkout.

It provides additional protection for qualifying packages that are lost, damaged, or stolen while in transit. Shipping Protection is never required to complete a purchase and is only added when you choose it.

What Does Shipping Protection Cover?

Coverage begins once your order leaves our fulfillment facility and enters the carrier’s shipping network. It ends when tracking confirms successful delivery to the shipping address provided with your order.

Eligible situations may include:

• Lost Packages: The carrier confirms the package cannot be located, or tracking shows no movement for more than 15 business days.

• Transit Damage: Products arrive damaged or unusable because of handling during shipping.

• Theft Before Delivery: The package is stolen or intercepted while still in transit before confirmed delivery.

What Is Not Covered?

Shipping Protection does not cover:

• Incorrect or incomplete shipping addresses provided by the customer.

• Packages marked as successfully delivered by the carrier.

• Theft or loss after confirmed delivery, including packages taken from a porch, lobby, mailroom, or doorstep.

• Customs delays, inspections, holds, or local clearance issues.

Shipping Protection applies only to qualifying incidents that occur before confirmed delivery.

How to Request Assistance

If you believe your order qualifies for Shipping Protection, contact our customer support team within 7 days of the scheduled delivery date.

Please provide:

• Your order number

• A short description of the issue

• Photos of the package and damaged items, when applicable

• Carrier confirmation or case information for lost packages, if requested

Our team will review the order details, tracking information, and any supporting documentation you provide.

If your claim is approved, Swift Stride Active may offer either:

• Replacement: A replacement item at no additional product or shipping cost.

• Refund: A refund of the purchase price paid for the qualifying merchandise.

The Shipping Protection fee itself is not included in the claim refund.

Shipping Protection Fee

Shipping Protection is optional and must be selected by the customer.

Once your order has been dispatched, the Shipping Protection fee becomes non-refundable because the protection service has already started.

Our maximum responsibility is limited to the actual purchase price paid for merchandise covered by an approved claim. Indirect or consequential losses are not covered.

Optional Tipping

Any tipping option offered at checkout is also 100% voluntary.

You are never required to leave a tip, and choosing not to tip will not affect your order, shipping speed, customer service, Shipping Protection eligibility, or claim review.

Tips are separate from Shipping Protection and do not provide additional coverage, faster delivery, or priority service.

You may adjust or remove a tip before completing payment. Once payment has been completed, voluntary tips are generally non-refundable, except where required by applicable law.

Questions or Claims?

For questions about Shipping Protection, tipping, or an existing claim, please contact Swift Stride Active Customer Support:

Text/SMS or Call: +1 (701) 791-1193
Email: one@swiftstrideactive.com

Please include your order number when contacting us about an existing purchase so we can assist you more efficiently.